Jessica Katharina Dirksen, Jean Niklas Schrills

Shaker Verlag GmbH
Am Langen Graben 15a
52353 Düren
Germany

+49 2421 99011 0

+49 2421 99011 9

info@shaker.eu

www.shaker.eu

Mon. - Thurs. 8:00 a.m. to 4:00 p.m.
Fri. 8:00 a.m. to 3:00 p.m.

Subject*

Please enter the security code*

I consent to Shaker Verlag GmbH using the information and contact details I have provided to contact me when I contact them, to communicate about this and to process my request. This applies in particular to the use of the email address and telephone number for the aforementioned purpose. The privacy policy can be viewed here.*

Social Media

Security question

Answer

Shipping costs based on the weight of the shipment within Germany:

up to 500 g

2,25 €

up to 1000 g

3,09 €

up to 2 kg

4,19 €

up to 5 kg

7,69 €

up to 10 kg

10,49 €

up to 20 kg

18,99 €

up to 31,5 kg

23,99 €

Shipping costs based on the weight of the shipment outside Germany:

Zone

Unit price in €

Price per 100 g in €

DHL Zone 1 EU

2,32

0,37

Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland

DHL Zone 1 non EU

2,94

0,53

Liechtenstein, Switzerland

DHL Zone 2 EU / non EU

2,18

0,60

Andorra, Hungary, Italy, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City State

DHL Zone 3 EU

2,14

0,64

Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania

DHL Zone 3 non EU

2,89

0,80

Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Moldova, Republic of, Montenegro, North Macedonia, Norway, Serbia, Ukraine

DHL Zone 4 non EU

2,16

0,90

Algeria, Egypt, Georgia, Israel, Lebanon, Libyan Arab Jamahiriya, Morocco, Russian Federation, Syrian Arab Republic, Tunisia, Turkey

DHL Zone 5 non EU

2,47

1,25

Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Canada, China, India, Indonesia, Iran, Iraq, Japan, Jordan, Kazakhstan, Korea, Democartic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Lao, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, Oman, Pakistan, Papua New Guinea, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, United States, Uzbekistan, Viet Nam, Yemen

DHL Zone 6 non EU

2,47

1,31

Angola, Antigua and Barbuda, Argentina, Australia, Bahamas, Barbados, Belize, Benin, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cap Verde, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo, The Democratic Republic of the, Costa Rica, Côte D' Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Federated States of, Mozambique, Namibia, Nauru, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Palau, Palestinian Territory, Occupied, Panama, Paraguay, Peru, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, Sudan, Suriname, Tanzania, United Republic of, Togo, Trinidad and Tobago, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Western Sahara, Zambia, Zimbabwe

Cancellation policy for orders of printed books and other physical goods

Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed (§ 13 BGB).

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us:

Shaker Verlag GmbH
Am Langen Graben 15a
52353 Düren
Germany

Phone: +49 2421 99011 0
Fax: +49 2421 99011 9
Email: info@shaker.eu

by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

End of the cancellation policy

Exclusion or premature expiry of the right of withdrawal

There is no right of withdrawal for deliveries of sound or video recordings (e.g. CDs, music or video cassettes) or computer software in sealed packaging if the seal has been removed after delivery.

Furthermore, there is no right of withdrawal for goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Furthermore, there is no right of withdrawal for contracts for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.

Cancellation form: Download

Shop : Details

Shop

Details

Die Bedeutung von Chatbots im Kundenservice
Einsatzmöglichkeiten, Akzeptanz und Erfolgsfaktoren

Available online documents for this title


	Document		Document
	Type		PDF
	Costs		22,35 €
	Action		Purchase in obligation and download the file


	Document		Table of contents
	Type		PDF
	Costs		free
	Action		Download the file

Jessica Katharina Dirksen, Jean Niklas Schrills

Die Bedeutung von Chatbots im Kundenservice Einsatzmöglichkeiten, Akzeptanz und Erfolgsfaktoren

Available online documents for this title

Die Bedeutung von Chatbots im Kundenservice
Einsatzmöglichkeiten, Akzeptanz und Erfolgsfaktoren